experience matters design is:

social ux strategy
interaction design & ia
systems modeling
user research

recent work

socialpatterns-adl-org-home

An Anti-Hate by Design social pattern library from the Anti Defamation League. Each interaction design pattern looks to create friction, pauses, second thoughts and tools for users to mitigate hate in online social spaces. The library is a living work in progress with 32 patterns currently and more to come this year. 

Perpetrator-Target-Amplifier-Mitigatorv13
SuperSimpleOnlineHateConceptModel_v4

Recent systems modeling work done for the Anti Defamation League's Center for Technology and Society.
Download the diagrams and read more about the project at ADL.

a few older projects

my journey

Erin-BioDiagram


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